Medical Secretary - Family Medicine - Full Time (40hrs)/days - Plymouth

Admin Support (Non-Clinical)

Job Title: Medical Secretary Department: Family Medicine Location: Plymouth - Ann Arbor Road Medical Center - 40777 Ann Arbor Road Plymouth MI 48170 Schedule: Full Time - 40 Hours - Day Shift

General Summary

Under direct supervision from a leader on the Leadership Salary Plan grade up to and including M07, provides administrative and medical operations support to designated clinical department(s). Utilizes knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment. Supports daily departmental operations and may assist with special projects as assigned.

Principal Duties And Responsibilities

• Provides administrative support to clinical and operational staff to support efficient department workflow.
• Answers and directs incoming phone calls, greets patients and visitors, and provides information with courtesy and professionalism.
• Schedules and coordinates patient appointments and maintains provider schedules and calendars as needed.
• Assists with processing referrals, prior authorizations, and other care coordination tasks as appropriate.
• Enters, updates, and maintains patient information in the electronic medical record system.
• Distributes departmental mail, correspondence, and other materials as required.
• Prepares and maintains departmental records, documents, and files in accordance with organizational policies.
• Communicates effectively with physicians, clinical staff, patients, and external partners to support patient care and department operations.
• Utilizes Microsoft Office applications and other systems to complete administrative tasks and support reporting needs.
• Participates in departmental projects and performs other related duties as assigned.

Education/Experience Required

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience within a medical office setting preferred.
• Literacy and experience working with Microsoft software programs required.
• Familiarity with medical terminology required.
• Previous experience scheduling appointments and maintaining calendars preferred.
• Interpersonal skills necessary to communicate effectively with callers, visitors, and staff while providing information requiring courtesy and tact.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience with EPIC electronic medical record system.
• Experience with referrals, scheduling, and/or prior authorizations.
• Previous experience supporting clinical or administrative operations within a healthcare setting.