Medical Front Desk/office Operations Assistant - Part Time 20 Hrs./week - Days - Emp. Solutions - Livonia

Job Title

Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

Responsibilities:

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to assigned area.

Education/Experience Required:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Excellent customer service skills and attention to detail.
• Ability to verify patient insurance coverage and demographics, prepare patient rooms, provide pertinent information including patient education as directed.
• Familiarity with medical office workflows preferred.
• Ability to function collaboratively in a team setting.
• Strong attention to detail; excellent customer service and ability to listen/speak effectively to patients. Previous experience in high volume medical or surgical practice is preferred.
• Excellent customer service.
• Adept with electronic medical records.
• Epic experience preferred but not required.
• High degree of diplomacy and professional presentation to clients.