Management Engineer - Vendor Mgmt./product Development (hybrid - Troy, MI) - Populance

Management Engineer

Populance (powered by Henry Ford Health) is a population health service company that works to improve health outcomes of individuals and the community, deliver a differentiated experience for patients, providers, and employees, and empower its care teams with advanced analytics and clinical best practices.

General Summary:

The Management Engineer is responsible for the facilitation of multiple department improvement efforts and applies a variety of improvement methodologies (including design thinking, agile, advanced analytics, human factors engineering, Lean) and group management techniques to support individuals and teams through improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. Prepares reports and recommendations for key stakeholders and coordinates implementation whenever possible. May assist Transformation Consulting leadership or senior team members on larger system projects. May supervise tasks of Student Analysts. Flexibility, innovation, and creativity are necessary characteristics of the successful candidate. Individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution.

Principal Duties and Responsibilities:

• Develops and/or assists with defining a clear problem statement for departmental projects with clear ownership and defined timelines.
• Works with project lead/manager to develop project charter.
• Ability to document current state systems.
• Supports improvement initiatives using problem-solving methods (e.g. Lean, Six Sigma and others).
• Learning to employ a combination of problem-solving approaches (analytical, research, creative, facilitative), frameworks, and methodologies to target problems.
• Collects, organizes and generates data and analytics to assist in problem solving approaches.
• Leads team members through entire project life cycle for small department projects; works with manager/leaders to manage customer expectations and socializes ideas to gain buy-in (socialization).
• Assists with the development of performance metrics. Documents current processes and new processes; facilitates design of new processes incorporating process improvement fundamentals.
• With assistance on assigned projects, drives implementation of critical business metrics & ongoing end-to-end process reviews including:
• Identify key processes and their indicators;
• Establish baseline metrics;
• Report through financial and business review process; and,
• Develop and maximize improvement plans.
• Provides expertise using basic change management tools and methods to ensure successful and sustainable implementation of improvements.
• Effective in multi-mode communications that are timely, accurate, culturally sensitive and appropriately tailored to the audience and situation.
• Conducts written and oral project updates for senior management and other leaders.
• With support from a more senior resource, coaches & mentors team members and process owners to utilize a defined PDCA process improvement methodology, incorporating methods that ensure the use and appropriate interpretation of data for decision-making.
• Actively seeks opportunities for self-improvement through self-awareness and feedback.
• Assists others using change agent tools and methods to ensure successful and sustainable implementation of improvements.
• Able to establish trusted partnerships through credibility, reliability, connection, and presence that promote current and future collaboration, issue resolution, and innovation.
• Collaborates effectively with multiple levels in the organization and with external parties (e.g. vendors) as needed.
• Displays a positive can-do attitude.

Education/Experience Required:

• Bachelors Degree in Healthcare, Business Administration or related field is required.
• No experience required. Equivalent industry training and experience preferred.
• Ability to manage, simultaneous assignments with potentially conflicting priorities and deadlines.
• Ability to be flexible and adaptable while still meeting goals and due dates.
• Experience applying problem solving approaches.
• Growing base of analytical/technical, facilitative, and process improvement tools/knowledge.
• Strong knowledge of effective data gathering techniques.
• Ability to thrive in a matrixed working environment.

Additional Information:

• Organization: Populance
• Department: Program Development
• Shift: Day Job
• Union Code: Not Applicable