Ldr - lobby Services Attendant - Fulltime - Variable Shifts - West Bloomfield

Admin Support (Non-Clinical)

Assists operational management in maintaining a high-quality standard by keeping him/her informed on the status of the lobby services areas and by training, supervising, and motivating the lobby attendant personnel to produce high quality patient/visitor outcomes.

The Leader is responsible for adhering to all standards of excellence.

Maintains established departmental policies and procedures and objectives.

Performs all lobby services/information desk tasks demonstrating service orientation to fellow employees, patients, visitors, and hospital staff.

Serves as a go-to leader for the lobby services attendants and refers only complex issues to manager.

The responsibilities of a Leader may vary. The Leader:

• Performs the duties of Lobby Services Attendant as outlined in the job description.
• Continuously checks in with Lobby Services Attendants to be sure team members have the tools and support they need and are performing at a high level to complete job requirements.
• Reports any pertinent information to the Manager of Volunteer/Lobby Services as it occurs.
• Instills a serviced-minded approach to all tasks performed by lobby services team by demonstrating personal enthusiasm and team spirit.
• Motivates staff through positive reinforcement and gratitude and recognizes areas of opportunity and provides coaching/training as needed.
• Assists Manager of Lobby/Volunteer Services by receiving and responding to questions/concerns of lobby services team members and other departments, in relation to lobby services department.
• Acts as a liaison between lobby services department and other departments.
• Assists Manager of Lobby/Volunteer Services by helping to schedule and lead regular team huddles.
• Assists Manager of Lobby/Volunteer Services with interview/selection process for new hires and assists with new hire orientation/training.
• Strategizes and implements processes to establish best practices for positive patient/visitor outcome.
• Ensures appropriate daily staff coverage by managing lunch schedules and using personnel efficiently.
• Reports inefficiencies in staffing levels to Manager of Lobby/Volunteer Services and gives recommendations for changes in schedule structure.
• Maintains good public relations with all patients, facility, and staff personnel.
• Assumes responsibility for the quality standard in his/her area.
• Enhances job-related growth and development through participation in educational programs, in-service meetings, and workshops. Manages schedules and call-offs. Maintains the schedules and timekeeping in Kronos.
• Performs all other duties as assigned.

Education/Experience Required:

• High school graduate or G.E.D. equivalent required.
• One year of experience at an information desk, customer service or similar role with demonstrated leadership ability required.
• One year experience as a Henry Ford Health Lobby Services Attendant preferred.