Clinic Service Representative - Chelsea - Days

Admin Support (Non-Clinical)

Clinic Service Representative Days

Henry Ford Medical Center – Chelsea provides primary care same-day-care for non-emergency needs, along with a variety of orthopedic and sports medicine services with a focus on hand and wrist subspecialties.

By joining our team as a Clinic Service Representative you will have the opportunity to make a meaningful impact on the lives of countless individuals while working in a dynamic and supportive environment.

General Summary:

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Preferred qualifications: Experience in healthcare front office or customer service, strong communication and multitasking skills, and familiarity with EMR, scheduling, and insurance processes.

Department strengths/structure: Team-based environment supporting multiple service lines, with cross-training, strong collaboration, and supportive leadership.

Additional information: Seeking reliable, adaptable candidates who can work in a fast-paced setting. We provide structured onboarding and opportunities for growth.

Shift Details: Days

Location: 1145 S Main St Chelsea, MI 48118

Status: Full Time

Education and Experience Required: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.