Clinic Service Representative - Sleep Center - Part Time - Days -

Admin Support (Non-Clinical)

Henry Ford Jackson Hospital

Clinic Service Representative – Sleep Center – Days

The Henry Ford Jackson Hospital Sleep Health Center provides evaluation, testing and treatment for the sleep disorders that affect the quality of life and health of more than 50 million Americans. If you or your child has trouble getting a restful and refreshing night's sleep on a regular basis, our caring team of experts is here to help you.

Under general supervision, standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and checkout, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Actively collaborates with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Requirements: Able to check in and check out patients, great customer service skills, and someone who has great phone etiquette.

SHIFT DETAILS: This is a part-time position, tentatively alternate weeks:

Week one, 3 days: Mon, Wed, Fri (8-430p)

Week two, 2 days: Mon, Thursday (8-430p)

(Days potentially could change)

LOCATION: 205 N East Ave Jackson, MI 49201

STATUS: Part Time

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.