Adhesive Customer Service Experience Specialist

Job Title

This role is responsible for managing all customer interaction activities, including both inbound and outbound communications. It requires close collaboration with internal stakeholders such as CSX, CoE, GBS+, and the Supply Chain (SC) team, ensuring alignment of priorities to effectively balance customer needs with supply chain capabilities.

Responsibilities:

• Handle customer inquiries regarding stock, schedules, and pricing
• Enter orders into SAP from B2B local customers (via eShop, customer portal, email, or chat), including credit and ATP checks
• Manage backorders (open orders)
• Expedite processes to ensure timely and accurate information is provided to the field and production plant to meet customer-requested delivery dates
• Create and monitor delivery notes; Troubleshoot incorrect deliveries and customer delivery claims
• Monitor invoices for sales recognition
• Create invoice lists for tax invoice uploads and upload tax invoices to the e-Billing service provider

Preferred Qualifications:

• Minimum of two (2) years' work experience in multinational companies
• Experience in Customer Service, SAP, and Service Cloud
• Basic knowledge of Microsoft Office applications
• Basic level of English communication skills

Benefits:

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Retirement Pension DC
• Support for Employee Contributions of National Health Insurance
• Support for Medical Check-up
• Flexible commuting time

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.