Customer Service Administrator/distribution Center

Customer Service Administrator

Hendrickson is a supplier of truck suspension systems and components as well as an aftermarket supplier for various truck components to the heavy-duty vehicle market. Hendrickson has a fantastic opportunity for a Customer Service Administrator in our Distribution Center just North of Fort Wayne, IN located in Kendallville, Indiana.

Position Purpose:

Administer RGA's and credits for aftermarket customers in accordance with associated operating procedures and other administrative support responsibilities for the Customer Service Group. Support Customer Service in Order Entry and Aftermarket location with general administrative support.

Essential Functions:

• Complete end of month reporting
• Prepares outgoing mail
• Sorts and distributes incoming mail
• Administer and maintain detailed records for RGA's, credits and no-charge shippers for the Aftermarket Department.
• Assists with the processing of OFI's and Customer Comments via ACTION database.
• Assist AM Account Specialists as needed.
• Order entry
• Tracking/pro #'s and freight questions
• Provide back-up assistance to the Customer Service Administrator as required.
• OE RGA's and credit
• OFI's and CC's
• Receivable disputes
• Monthly metrics
• Interact closely with Customer Service Managers, CS Administrator, Credit Manager, A/R Administrator, Account Specialist and Quality personnel.
• Attend weekly Quality CI (Continuous Improvement) meetings.

Education and Training:

• High School Diploma/GED required.
• Bachelor's degree in Business Administration or related field preferred.

Minimum Qualifications:

• 1-3 years of experience in Customer Service.
• Excellent interpersonal and communication skills.
• PC skills required (Excel, Word, PowerPoint, and Email)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.