Senior Service Center Coordinator

Senior Service Center Coordinator

Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries.

The Senior Service Center Coordinator role is responsible for being a key liaison between Sales and the Distribution Center but are not limited to essential responsibilities below.

Managing customer inquiries, order entry, tracking, delivery status updates, outbound/inbound communication, product information, and ad-hoc product-related support.

Prioritizing customer purchase orders and coordinating supply; assisting the DC Manager with order prioritization.

End-to-end sales order management (including cross-border orders, one-time deliveries, invoicing) and end-to-end return order management.

Serving as the primary point of contact for escalated or complex customer inquiries and resolving customer complaints.

Identifying potential new customers through research, cold calling, email outreach, and follow-up on leads.

Coordinating projects and driving implementation with internal collaborators locally, regionally, and globally.

Cooperating with the Distribution Center team to ensure alignment and best-practice execution across the organization.

Training peers and providing advisory support to colleagues.

Strong compliance focus in all financial transactions; ensuring adherence to local and global compliance rules when handling orders.

Participating in governance activities, including adherence to company policies, financial audits, and ISO audits.

Identifying, initiating, and researching process improvements; driving optimization of processes, tools, and procedures.

Driving implementation of automation and digital tools.

Documenting processes, tools, and instructions in collaboration with the SOP Manager and BPO.

Ensuring a safe and healthy work environment by following company Health, Safety & Environment (HSE) policies.

Performing general tasks related to the above functions, as required to support business needs.

Minimum Qualifications:

Bachelor's degree in a relevant field or equivalent experience

Minimum 5 years of experience in a Customer Retail setting i.e. Paint Stores

Proficient experience in standard operating procedures

Proficient with standard MS Office programs

Strong problem-solving and decision-making abilities

Proficient in using ERP software (Microsoft preferred) and other relevant tools

Ability to train colleagues

What is in it for you?

Medical, dental and vision insurance coverage options that begin on your first day of employment

Flexible HSA and FSA options to manage healthcare and dependent care expenses

12 paid holidays

15 vacation days to start

6 personal days

Paid leave for jury duty and bereavement

401(k) plan options with immediate company match and full vesting from day one

Basic life insurance, short-term and long-term disability coverage for the unexpected

Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life's most important moments.

A strong flexibility policy making you thrive both in your job and privately

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position requires the ability to work in a Distribution Center environment which can include solvents, dust and other chemicals. This position requires the employee to be able to perform normal physical labor in relation to the laboratory manufacture and application of coatings samples. The noise level in the work environment is usually moderate, general office environment. Occasional duties in high noise areas requiring hear protection is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms and occasional lifting of containers up to 50 lbs., the ability to wear PPE as required, and the ability to stand up to 2 hour periods.

We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.