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Patient Support Tier 1
Assist patients in resolving order processing issues to ensure prescription success
Cebu City, Philippines
Entry Level
14 hours agoBe an early applicant
Helpware
A provider of customer service and back-office support solutions for businesses seeking to improve their customer experience and operational efficiency.
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Customer Support Representative
Customer Support Representatives will do the following:
Resolve inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information.
Reach out to patients to resolve issues preventing their order from processing.
Partner with internal and external operational teams to make prescriptions successful.
Assist patients with and provide best practices to support their success on client's platform.
About Helpware
A provider of customer service and back-office support solutions for businesses seeking to improve their customer experience and operational efficiency.