Customer Service Representative - (J&P)

Customer Service Representative

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US team is growing and we're looking for experienced Customer Service Representatives to join our Helpware team.

As a Customer Service Representative (CSR), your primary responsibility is to provide exceptional customer service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction.

Primary Responsibilities:

• Responding to customer needs
• Ensuring customer requests are handled in an appropriate and timely manner
• Provide cutting-edge service in a friendly, confident, and knowledgeable manner
• Utilize various Helpware and client-based tools and applications for customer support
• Fully dedicated to a 40-hour work week with shifting schedules

Qualifications:

• At least 1+ years of BPO experience preferably in customer service
• Outstanding verbal and written communication in business terms with external customers
• B2 English Proficiency
• Capability to maintain the highest confidentiality around company proprietary information
• Enjoyment of working with and communicating with people and solving problems
• Ability to multitask and prioritize while remaining calm and pleasant
• Solid problem-solving skills
• Strong organizational skills
• Quick thinker & able to adapt
• Courteous with customers