Backup Support Specialist - Remote Eligible

Backup Support Specialist

This is a versatile, cross-functional role supporting Inside Sales, Onboarding, and Data Entry workflows. You will be trained across these functions and step in during peak volume or when full-time agents are offline. The ideal candidate is proactive, organized, and comfortable learning new tools and juggling multiple operational tasks.

Skills and Qualifications

• Excellent English written communication
• Experience in Customer Support, Sales Support, or Back-Office roles will be a plus
• Strong attention to detail and accuracy in data entry
• Tech-savvy and confident using multiple apps and internal systems
• Ability to multitask, prioritize, and work in a fast-paced environment
• Customer-centric mindset with problem-solving skills
• Ability to collaborate with different teams (Sales, Design, Operations)
• Fast learner able to switch between workflows

Responsibilities

Inside Sales Support

• Manage incoming leads via live chat and quote queue
• Qualify customers, understand their needs, guide them through blueprinting and quoting
• Coordinate order/quote workflows and meet internal deadlines
• Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches
• Maintain documentation and payment tracking in internal tools
• Assist with promo codes, seasonal follow-ups, and store performance

Onboarding Support

• Respond to customer chats/emails and guide them through platform onboarding
• Support setup of online stores, upload items, merchandise correctly, and optimize store activation
• Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed
• Ask qualifying questions, determine account potential, and route opportunities to Sales
• Maintain CRM hygiene (tickets/contact pages)

Data Entry Support

• Configure custom products with supplied artwork and mockups
• Enter product details (SKUs, pricing, colors, customization options) with high accuracy
• Validate setups before publishing
• Review agreements and place orders accurately in internal platforms
• Support Sales/Inside Sales with manual tasks and order processing

We Offer

• Competitive compensation linked to USD rate
• Medical insurance after the trial period
• English classes
• Schedule: mostly Mon–Fri, 16:00–01:00 Kyiv time. May shift to Sun–Thu or Tue–Sat, depending on team PTO coverage.
• Corporate training and events
• Opportunity to work in a global company with career-growth potential