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Back - office Support
Assist in ensuring accurate and timely processing of customer payment transactions
Cebu, Philippines
Entry Level
10 hours agoBe an early applicant
Helpware
A provider of customer service and back-office support solutions for businesses seeking to improve their customer experience and operational efficiency.
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Finance Back-Office Support
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Position Summary:
The Back-Office Support is responsible for assisting in processing and maintaining payment-related transactions and documentation. This role ensures the accuracy and timeliness of financial activities and supports the overall operational efficiency of Spacetalk.
Key Responsibilities:
- Collect and organize supporting documents such as account details, payment details, and mobile transaction information for upload into Braintree.
- Process mobile refunds and ensure accurate recording within the Braintree system.
- Assess payment plan options or other arrangements for customers with pending or non-payment issues.
- Maintain accurate records of all payment transactions and ensure proper documentation.
- Coordinate with relevant teams to address payment discrepancies and ensure smooth processing.
- Perform other administrative or operational support tasks as required.
Qualifications:
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred).
- Basic understanding of payment processing and financial systems.
- Proficient in Microsoft Office applications, particularly Excel.
- Strong attention to detail and accuracy in handling data.
- Good communication and organizational skills.
About Helpware
A provider of customer service and back-office support solutions for businesses seeking to improve their customer experience and operational efficiency.