Marketing Specialist

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in managing and optimizing offline and influencer marketing campaigns end-to-end, including execution, cost tracking, performance reporting, and stakeholder coordination. contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We're looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you'd excel in this role, we'd love to hear from you!

What You'll Do

• Provide exceptional customer service by handling inbound and outbound interactions across phone, email, and chat channels in a courteous and efficient manner
• Collaborate with Team Leaders, Quality Analysts, and Trainers to ensure adherence to key performance metrics, including CSAT, AHT, and FCR
• Effectively promote and offer HelloFresh products and services during customer interactions, aligned with current campaigns and business goals
• Accurately document all customer interactions and escalate complex concerns to the appropriate departments for resolution
• Actively participate in coaching sessions, training programs, and team meetings to enhance product knowledge, communication skills, and service quality

What You'll Bring

• Proven experience in an operational and analytical role, preferably within a marketing or campaign management environment.
• Demonstrated ability to own end-to-end campaign delivery and technical marketing processes.
• Strong financial acumen for cost tracking, reporting, and reconciling spend.
• Excellent stakeholder management and communication skills to coordinate with finance and external agencies and prioritize efficiently based on business impact.
• Ability to actively seek out and implement process improvements for efficiency.
• Experience managing campaign logistics and platform execution (eg Influencers)

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are You Up For The Challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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