SF Customer Service Team Leader
Hellmann Worldwide Logistics
Seafreight Customer Service Team Leader
Responsible for ensuring customer satisfaction and operational excellence through supervision, coordination, and support to the customer service team. Office: Queretaro. Salary: 35k-40k. Benefits above the law. Supervision of the team: Coordinate and support the customer service operator team, ensuring they have the necessary tools and knowledge to meet their goals.
- Management of processes: Oversee each operation of the department, from the reception of client instructions to the final delivery, ensuring compliance and quality.
- Problem resolution: Address and escalate complaints or uncommon situations, acting as the key contact point to resolve issues.
- Training and development: Evaluate team performance, provide feedback, and promote continuous professional development.
- Interdepartmental communication: Facilitate collaboration with other areas such as operations, sales, and logistics to ensure comprehensive customer service.
- Continuous improvement: Participate in campaigns, audits, and risk analysis, proposing improvements in processes and tools.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin, or sexual identity: We are looking forward to meeting you!