Kaufmännischer Mitarbeiter Customer Service (m/w/d)

Customer Service Specialist

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10,000 employees in more than 200 locations worldwide. For the better. Together.

As a customer service specialist, you will be the interface between our customers, sales, and the operational handling in land transport. You will promote customer loyalty by accepting transport orders, being available for questions, and offering tailored solutions.

Job Responsibilities

• Independent processing of incoming customer and partner inquiries as well as complaints, including the care of large customers
• Handling of service inquiries in direct contact with our national and international partner companies
• Close exchange with other internal departments (Warehouse/Disposition/Billing/Claims Processing/Sales)
• Conducting proactive duration controls and status messages
• Processing of differences, excesses, and damage reports
• Organization of cross traffic, detours, and special trips

Qualifications

• Completed training as a commercial clerk for freight forwarding and logistics services (m/f/d) or equivalent
• Professional experience in the logistics sector, preferably in the road freight and customer service sector
• Prior experience in the field of claims management and/or sea freight
• Strong service orientation and communication skills
• High level of teamwork
• Independent and structured working style
• Good English skills and good knowledge of MS Office

Our Benefits

• Hellmann Spirit: You culture throughout the company, regular team and company events, birthday lottery of the German Lottery
• Work-Life-Integration: 39-hour workweek and mobile working
• Financial benefits: Christmas and holiday money according to the applicable deadlines, company pension scheme and profit-sharing, up to 1,600€ net bonus for recommending new colleagues, discounts and offers for travel, leisure and culture
• Health & Well-being: Company fitness through Hansefit
• Family: Days off for the care of relatives and for special events
• Professional & personal development: Newcomer Days, further education and training offers through our Academy, digital learning platform (LearningHub)
• Mobility: Mobility allowance

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!

Any open questions? Please feel free to contact our responsible Recruiter.