Conference Services Admin

Event Concierge

Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today!

The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.

Position Requirements:

• Professional demeanor appropriate for a luxury environment.
• Minimum of one year hospitality experience required.
• Knowledge of CI-TY, Meeting Matrix, Word, and Excel.
• Excellent customer service skills, superior interpersonal skills with acute sense of detail.
• Ability to multi-task and work independently in a fast-paced environment.

Responsibilities:

• Anticipate needs and resolve them quickly and effectively. Maintain pleasant demeanor and composure with clients and Associates at all times.
• Assist clients on-site with last minute situations or requests in a timely manner.
• Inspect all function rooms prior to start of function to ensure setup is exactly as requested on Banquet Event Orders (BEO).
• Assist in keeping the Conference Center clean and organized throughout the day.
• Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee.
• Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day.
• Coordinate with the Event Manager/Client before function begins to confirm the assistance needed.
• Coordinate any shipping of materials (boxes) back to client's office with client and relay the information to the Business Center.

Qualifications and Skills

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite software.
• Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation.
• Ability to follow written and/or verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.