Senior Inside Sales Representative

Job Title

Line of Business: Cement Pay Range: $62,640.00 – $79,333.33

Heidelberg Materials provides the materials to build our future. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Take and process customer orders via phone, email, and other communication channels accurately and professionally.
• Coordinate with carriers to schedule and dispatch deliveries on-time, cost-efficiently, and accurately.
• Track, investigate, and resolve delivery-related issues, including customer complaints, late loads, and product discrepancies.
• Build and maintain strong relationships with customers, carriers, and internal teams, including outside sales.
• Collaborate with cross-departmental teams to support operational efficiency and customer satisfaction.

What We're Looking For

• Strong organizational skills with the ability to manage multiple priorities and competing urgencies.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Experience in administrative support, call center, inside sales, logistics, or shared inbox environments.
• Proficiency in Microsoft Office, including Excel and Teams, with comfort learning new digital tools.
• High attention to detail, problem-solving skills, and the ability to work independently or as part of a team.

Work Environment:

• This role is exclusively on-site at the Edmonton cement plant
• No offsite travel expectations
• Cubicle workstation within a shared office environment (~10 staff total)
• Shift work, with rotating 12-hour shifts, alternating weekends monthly.
• Will typically work alongside 2 fellow ISR's.
• A highly cyclical pace of work, with summer & fall months being substantially busier than winter

What We Offer

• Competitive base salary $62,640 - $75,160 and participation in our annual incentive plan.
• Industry-leading benefits package, including health, dental, and wellness programs.
• Pension plan with automatic company contribution and matching contributions, plus RRSP options.
• Opportunities for training, development, and career growth within a global organization.
• Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.