Customer Service Representative

Customer Service Representative

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Respond to customer inquiries and resolve issues with professionalism and efficiency
• Process orders, schedule deliveries, and maintain accurate records
• Collaborate with internal teams to ensure customer satisfaction
• Monitor and follow up on customer accounts and service requests
• Support continuous improvement efforts in customer service operations

What Are We Looking For

• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with customer service systems and basic computer applications
• Commitment to accuracy, responsiveness, and customer satisfaction
• Capability to work independently and collaboratively

Conditions Of Employment

• Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check
• Some positions require FMCSA regulated ongoing drug and alcohol testing

Work Environment

Role operates primarily in environments where the conditions include moving mechanical equipment, inclement weather, heat, cold, humidity, and elevated noise level.

What We Offer

• Hourly position with possible overtime
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Highly competitive benefits programs, including:
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 10 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled