Customer Service Representative

Location: Capewell Aerial Systems - South Windsor, CT

Reports To: Sales and Customer Service Manager

Position Summary: Responsible for specific administrative duties for sales and customer service department.

Primary Responsibilities:

Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly.
Manage orders from order entry to database maintenance and filing.
Communicate with customers on order status, confirming order details, and sending customer quotes.
Work with the production and purchasing departments to obtain suitable delivery dates.
Update and maintain delivery dates based on any changes and communicate to the customer in a timely manner.
Establish and maintain product knowledge and clearly explain features and benefits.
Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
Perform daily administrative tasks within the department.
Complete invoicing for all product lines, to include creating and distributing invoices for shipments, and complete any customer-required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)
Maintain a safe and clean work area.
Work cooperatively with other employees to meet department and company goals.
This position requires personal protective equipment on the shop floor where safety glasses and composite toe safety shoes are required by all.

Other Duties: Perform additional duties as directed by supervisors or management to support departmental and organizational objectives.