Investor Services Manager
HedgeServ
Job Description
Located in our Dallas, Raleigh, and New York offices and reporting directly to the Director of the Investor Services team, the role and responsibilities for this position will be as follows:
Managing a team of supervisors and administrators responsible for providing the full suite of investor services to the clients assigned to that team.
The team will be responsible for:
Processing investor transactions in client funds, including investor due diligence to satisfy applicable AML/KYC requirements
Preparation, review and distribution of all investor reporting, including monthly account statements, transaction confirmations and performance reports.
Reconciling fund bank accounts daily and processing applicable money movements from such accounts as authorized by the client.
Managing external client relationships and internally establishing effective working relationships with other departments within the company.
Ensuring all client communication is accurate and timely and consistent with applicable service level agreements
Assisting with the initialization and transitioning of new clients, including document review and bank account opening.
Participating in presentations to new clients, as requested.
Responding to ad hoc client and investor queries
HedgeServ operates a client-focused structure which provides a wide range of experience for all levels of employee. As such the successful candidate should be flexible and willing to adapt.
Pre-requisite knowledge, skills, and experience:
Accounting, Finance, Legal or Business Degree
Minimum of 5 years' experience working in a Hedge Fund Administration Firm at a senior level with at least 3 of those at Manager level. Alternative Hedge Fund and Private Equity experience may be considered.
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually
Strong interpersonal skills
Good initiative tempered with identifying when escalation is required
Strong systems, product and process knowledge