Customer Service Front Desk Administrative Support Specialist

Customer Service Front Desk Administrative Support Specialist

The Customer Service Administrative Support role performs a range of customer service duties, including but not limited to managing Heber City's payment collection in Finance operations and assisting the general public by answering questions from citizens and visitors.

This position requires the individual to be organized, professional, and capable of maintaining confidentiality while managing a variety of tasks, including payment processing, account reconciliation, park reservations, and other administrative duties as assigned.

Role and Responsibilities

Customer Service & Cashiering:

• Serve as the first point of contact for residents and visitors at City Hall.
• Answering the phone and routing to the proper department as needed.
• Accepting and processing payments for utilities and other city services (cash, check, credit card).
• Reconciling daily transactions and preparing accurate financial reports.
• Responding to customer inquiries in person, by phone, and via email with professionalism and courtesy.

Administrative Support:

• Assisting with scheduling and processing Park reservations.
• Supporting other administrative functions as needed, including correspondence and document preparation

Successfully passing a pre-employment background check and drug screening is contingent on employment.