** San Antonio 38 Service - Cross Functional Curbie And Customer Service Assistant - Part - time

H-E-B Career Opportunity

Start your H-E-B career here! We need energetic and motivated partners willing to work hard and have fun while making our customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As an eStore Curbie, you will retrieve eCommerce online orders from their put away locations and transport them to the customer. As a customer service assistant, you'll package groceries and help customers transport their purchases from the store to their vehicles. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. "Partner-owned" means our most important resources—people—drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company.

Do you have a: heart for people… commitment to serve as the face of H-E-B to all your customers? head for business… recognition of what needs to be done before you're told? passion for results… a desire to help get the job done, whatever it takes?

We are looking for: willingness to stay attentive to customers' needs ability to work in a fast-paced environment customer service skills

What Is The Work?

When working as a Curbie…

• Customer Service: Uses a digital tool to retrieve and review customer orders Communicates order changes / adjustments to customer Makes necessary adjustments to orders based on customer requests Audits orders for bagging, quality, completion, and note following Packages / transports/ loads groceries / merchandise from holding areas to customer's vehicle Minimizes shrink through careful handling of product Achieves productivity standards
• Sanitation / Stocking / Food Safety: Gathers baskets and picks up trash inside and outside eStore, as needed Maintains / stocks bag areas Returns product to shelf Transfers products from slot to slot to help free up carts Organizes carts / maintains cleanliness within the eStore Maintains standards for safety and sanitation

When working as a CSA…

• Customer Service: Assists in unloading merchandise from baskets Packages groceries; assists customers in transporting / unloading groceries to their vehicles Assists customers in locating merchandise
• Stocking / Sanitation: Gathers baskets and picks up trash inside and outside store Maintains and stocks bag areas Returns products to proper locations Stocks and stages bags; stocks check stand supplies Distributes buddy bucks to registers, replaces anti-fatigue mats Does carts & parts basket relocation and power-washing basket relocation for department setup Performs red basket fill up / retrieval Cleans, mops, dusts, sweeps, vacuums check stand area, return center, and CCO area to maintain store cleanliness and safety

What Is Your Background?

Minimum age 16 Completion of all required training upon hire (e.g., company orientation, basics of safety training, alcohol seller's training)

Do you have what it takes? Communication skills Ability to prioritize and handle cross-functional tasks Ability to work a flexible schedule Ability to work in a fast-paced environment Ability to work with customers and stay attentive to their needs Ability to maintain a high level of productivity and efficiency standards

Can you… Function in a fast-paced, retail environment, in detailed and precise tasks Work with customers, staying attentive to their needs Work in varying conditions; work while exposed to hot, wet, and/or cold conditions Constantly* walk, reach at waist, grasp Frequently stand Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)** Use a manual pallet jack multiple times per day (when performing curbie duties) * While there may be exceptions, the measurements noted are generally defined as—constantly: 5.5+ hours per 8-hour day; frequently: 2.5 – 5.5 hours per 8-hour day; occasionally: 0 – 2.5 hours per 8-hour day ** It is partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another partner or a manager.