Round Rock 02 (FM 620/oconner) Beer/wine - Customer Service Spec - Part Time

Customer Service Specialist

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities include:

• Stocking: Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality of products; builds, stocks, maintains, and takes down store displays
• Customer Service: Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures

Additional department-specific responsibilities may include:

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Entertainment: Knowledge in the audio / video field; knowledge of specialty products, movies, music, electronics, and video games
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
• Texas Backyard: Basic knowledge of chemical recommendations; basic knowledge of the nursery business and plant recommendations; ability to complete Green Thumb training (H-E-B internal training)

Qualifications and key requirements include:

• Age Requirement: 18+
• Work Experience: 1+ years of experience
• Knowledge/Skills/Abilities: Strong customer service skills; reading and writing skills; planning and organizing skills; communication and interpersonal skills
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical demands and working conditions vary by department:

• Beauty: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, stoop, pivot, pinch, perform fine motor movements; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, twist, push / pull with arms; occasionally be exposed to cold, loud noise, and wet conditions; demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to loud noises, ambient temperatures, and wet conditions; demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• Dairy: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to cold, loud noises and wet conditions; demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• Frozen: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions; demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• Texas Backyard: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to wet conditions and loud noise; frequently be exposed to ambient temperatures; demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs

Last revised: 6/1/2019