Mid Cities Tortilleria - Food Service Spec - Full Time

Food Service Specialist

As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards. You may specialize in a production area, such as a Tortilleria.

Key responsibilities and essential functions include:

• Customer Service: Proactively provides superior customer service. Takes orders from customers by telephone or in person. Answers customer questions regarding products; assists them with selections. Works independently with minimal supervision.
• Food Service / Production: Applies expertise/experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality. Slices, packages, labels, rotates, and culls products for poor quality. Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria).
• Sales: Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales.
• Food Safety: Cleans and sanitizes display cases. Operates and maintains all/more complex equipment properly. Complies with H-E-B food safety and sanitation standards. Complies with department/Store operating procedures.

Additional department-specific responsibilities:

• Bakery: Records production and shrink to aid in production planning. Assists in technical areas as needed (e.g., baking, frying, and decorating). Culls bakery products for poor quality, expiration dates.
• Deli: Ensures service counter customers are greeted and taken care of in a timely manner. Manages Make Ready application (TMR) for e-Commerce orders throughout the day. Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner. Performs inventory management processes (MSI, PAW) as required. Assists in training other Partners. If applicable, ensures catering orders are prepared and ready in time for Customer pickup. Communicates product inventory concerns to the Lead or Manager. Provides product demos and product education to Customers. Ensures all sanitation and maintenance tasks for Deli slicers are followed.
• Prepared Foods: Serves/packages products at customer's request. Educates customers on preparation/reheating instructions of prepared foods. Prepackages condiments (sauces, dressings) for prepared food items. Cuts, slices, dices, chops, food in preparation for chef.

Qualifications and key requirements:

• Age requirement: 18+
• Work experience: 1+ years of experience - Required
• Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required. Strong customer service skills - Required. Communication and interpersonal skills - Required. Reading and writing skills - Required. Planning and organizing skills - Required.
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications: Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance - Required
• Physical demands and working conditions: Function in a fast-paced, retail environment, in detailed and precise tasks. Work with customers, staying attentive to their needs.