Central Market, Operations Manager - Plano

General Manager Position

Responsibilities Business Unit/Department Mission: Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans as well as managing an optimal customer experience. Provides a service to Customers and Partners by providing operational support, facility maintenance as well as leadership in absence of the GM and Directors.

Essential Functions / Process Responsibilities (other duties may be assigned):

• General Store Operations
• Oversees and directs work flow cross functionally across the entire store in the absences of GM and Directors.
• Solves common and complex business, Customer and Partner issues within established guidelines and by recommending appropriate variances.
• Recommends changes in alignment with the business strategy for maintenance area as well as across the entire store when appropriate.
• Ensures business decisions align with GM and Central Market expectations.
• Responsible for store walks, taking corrective action, elevating issues, and helps ensure general operational standards are met on a consistent basis.

• Customer Service and Partner Interaction
• Has a presence in the store and proactively builds relationship with Customers and maintaining positive Partner morale and retention.
• Manages store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.

• Maintenance and Food Safety & Sanitation
• Supervises the Maintenance team including training new Partners, coaching, evaluating performance, scheduling, and ensuring store conditions are kept at the high CM standards.
• Monitors conditions and is responsible for reporting, documenting and tracking all store maintenance issues, facility and/or equipment.
• Call in any facility or equipment issues, make decision if over time is approved.
• Knowledge of systems and processes to ensure cooler temps are maintained as appropriate levels.
• Addresses any customer incidents relating to product safety or quality.

• Loss Prevention
• Initiates calls when necessary and acts at the point of contract.
• Point person for DMs who observe potential issues in their departments.
• Prioritizes potential issues and determines the appropriate course of action or inaction.
• Identifies shrink opportunities and takes immediate action to correct them and/or reports issues to GM for appropriate action.
• Maintains store security and handles issues as they occur.
• Ensures all tills are secured in the Cash Control office daily.

• Other
• Preparing Capital Request for GM review; monitoring store/company licenses and registrations are updated; covering Receiving back door security; expense management; and other duties as necessary to ensure a clean, safe customer experience.

Education and Experience preferred:

• Successful completion of Central Market University (CMU) training
• 3-5 years proven management and leadership experience and/or education from a college or technical school
• Ability to independently prioritize issues quickly and manage time and resources appropriately.
• 3-5 years of experience in a position responsible for handling sensitive people issues, emergency response situations, theft issues and other serious scenarios.
• Ability to mirror the GMs Customer Service philosophy and bring the GMs vision of Customer Service to life during his/her absence.
• Strong verbal and written communication skills across a multi-department environment
• Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, reflect the CM Partner/Customer focused culture and protect business interest.
• Ability to manage time effectively
• Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation and/or Equipment Maintenance.

Physical and Other Requirements:

• Exposed to moving mechanical parts; small, confined spaces; cleaning chemicals and airborne particles
• The noise level is moderate
• Lift moderately heavy loads up to 50 lbs. individually with potential for heavier loads when team-lifting.
• Ability to bend, reach, kneel, twist, and squat
• Ability to stand and walk for long periods of time
• Ability to push/pull heavy loads of 75 lbs.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently exposed to small, confined areas and may be exposed to a variety of cleaning chemicals.
• The noise level in the work environment is usually moderate.
• The environment is fast paced and requires long periods of time standing and walking with a moderate amount of repetitive hand motions.