Austin 16 (lakeline Plus!) Service - Cross Functional Rep - Part - time

H-E-B Cross-Functional Representative

Responsibilities Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources--people--drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company. Do you have a: HEART FOR PEOPLE... commitment to provide superior customer service? HEAD FOR BUSINESS... a strong sense of how what you do affects customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing, with an eye for detail? We are looking for: a high school diploma; some H-E-B experience customer service and interpersonal skills

What is the work?

Customer Service / Sales / Stocking:

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with store and department SOPs, policies, and applicable laws
• For the service cross functional team, works as a checker when not performing cross functional duties

Food Safety / Sanitation:

• Ensures compliance with departmental / store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

What is your background?

Minimum age 18 (mandatory) High school diploma, or equivalent 6+ months of experience in H-E-B store operations Completion of company orientation and safety training

Do you have what it takes to be a fit as an H-E-B Cross-Functional Representative?

Knowledge of computer systems (Symbol, ACR, label machine) Customer service and interpersonal skills Verbal / written communication and reading skills Ability to adapt to performing a wide range of duties across multiple departments Ability to work autonomously Function in a fast-paced, retail environment, requiring detailed and precise tasks Work with customers, staying attentive to their needs Work flexible schedules to accommodate differing department shifts Perform the following, based on your department: