Austin 14 (hwy 183/whitestone) Service - Service Lead - Full - time

Service Lead Position At H-E-B

Responsibilities H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Service Lead, you'll assist in leading a successful operation of the Central Checkout Department. You'll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to ensure your Customers and Partners come first? HEAD FOR BUSINESS... skills to train your team to provide first-class customer service? PASSION FOR RESULTS... ability to handle any kind of situation in a fast-paced environment? We are looking for: experience in retail / customer service advanced customer service skills

What is the work? Store Lead Operations: May serve as backup to department manager Provides work direction and training to other Partners Directly supervises employees in the department Approves financial transactions Manages traffic flow / customer throughput Maintains Service-related inventory Performs WGO walk Troubleshoots equipment / technology Monitors front-end selling metrics and daily goals Training / Coaching: Coaches Partners in the moment and long-term Facilitates / reinforces training from Partner Learning Trains on suggestive selling techniques to meet customer needs and build sales Reinforces positive behavior Addresses Partner concerns Customer Service / Cash-Handling: Answers customer questions regarding products and assists them with selections Helps customers locate store merchandise Accurately identifies and responds to customer needs Models / coaches on superior customer service Processes customer transactions of goods and services Compliance: Complies with departmental and Store SOPs Monitors / enforces H-E-B standards and polices Maintains standards in shrink, safety, inventory control, and sanitation

What is your background? Minimum age 18 (mandatory) High school diploma or equivalent (associate's degree a plus) 1+ years of retail / customer service experience Cashier experience Completion of required company training

Do you have what it takes to be a fit as an H-E-B Service Lead? Advanced customer service skills Strong planning, organization, and time-management skills Strong verbal / written communication and interpersonal skills Conflict resolution and influencing skills Decision-making skills Ability to coach Ability to build relationships Ability to communicate with / speak effectively to customers and Partners at all levels Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Can you... Function in a fast-paced, retail, office environment while performing detailed and precise tasks Work with customers, staying attentive to their needs, yet maintaining composure in high-stress situations Work extended hours; sit or stand for extended periods Regularly lift / carry 40 - 60 lbs Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout a shift