Assistant Service Manager

Central Checkout Partner

Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring customers receive consistently superior customer service.

Key responsibilities and essential functions include:

• Role model superior customer service.
• Listen and show sensitivity to customers’ concerns and handle issues in a professional and effective manner.
• Assist in maintaining company sanitation standards.
• Monitor and manage potential shrink.
• Ensures standard operating procedure compliance in the service department.
• Monitor, enforce and role model company dress-code standards.
• Perform all duties of checker and customer service assistant as well as assist with business center transactions as needed.
• Monitor front-end activity to expedite customer throughput by directing customer traffic.
• Review and approve financial transactions at cash register and business center (i.e., overrides, refunds, EBT, etc.).
• Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
• Listen and show sensitivity to partners’ concerns and handle issues in a professional manner.
• Encourage and champion front-end selling activities.
• Recognize partners and celebrate success.
• Convey appropriate sense of urgency in dealing with partner and customer issues.
• Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

Qualifications and key requirements include:

• Work experience:
• Advanced understanding of checkout procedures - required.
• Demonstrated commitment to excellence in customer service - required.
• Exhibits high level of performance - required.
• Ability to speak or communicate effectively to co-workers, supervisors and customers - required.
• Demonstrates strong conflict resolution skills - required.
• Effective oral and written skills - required.
• Possesses understanding of basic math concepts - required.
• Possesses ability to make logical decisions - required.
• Ability to delegate, organize and plan effectively - required.
• Ability to handle stressful situations - required.
• Excellent customer service skills - required.
• Proficiency on HEB systems preferred.
• Excellent communication and organization skills - required.
• Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment - required.
• Maintain sanitation standards throughout the work area - required.
• Ability to work a flexible schedule, including opening, closing, and weekend shifts - required.
• Education:
• Must have completed regional service training and approved by the regional merchant - required.
• Physical demands and working conditions:
• Maintain a high level of productivity and efficiency standards.
• Standing (for max. of 3hrs).
• Lift and carry moderately heavy loads; bend, reach, squat, push and pull.