Angleton Grocery - Customer Service Rep - Part Time

Customer Service Representative

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities and essential functions include:

• Stocking: Stocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays Performs the duties of Customer Service Assistant as needed
• Customer Service: Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment Properly handles and maintains the operation of all equipment Complies with departmental SOPs and store operating procedures
• Additional department-specific responsibilities / pre-requisites may include knowledge of beauty and cosmetic aids, drugstore / general merchandise, grocery, Texas backyard, and entertainment.

Qualifications and key requirements include:

• Work experience: Knowledge/skills/abilities required include strong customer service skills, communication and interpersonal skills, reading and writing skills, and planning and organizing skills.
• Education: HS Diploma or GED (or equivalent) is required.
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire is required.
• Physical demands and working conditions vary by department, but generally include reaching, standing, walking, lifting, and exposure to cold, loud noise, and wet conditions.