Abilene Service - Overnight Cross Functional Rep - Part - time

H-E-B Cross-Functional Representative

H-E-B needs energetic and motivated partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a cross-functional representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service.

Partner-owned means our most important resources--people--drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company. Do you have a:

• Heart for people... commitment to provide superior customer service?
• Head for business... a strong sense of how what you do affects customers and our success?
• Passion for results... initiative to step up and do what needs doing, with an eye for detail?

We are looking for:

• a high school diploma; some H-E-B experience
• customer service and interpersonal skills

What is the work?

Customer Service / Sales / Stocking

Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection. Uses suggestive selling techniques to meet customer needs and build department sales. May make regular product announcements to inform customers. Works a flexible schedule to accommodate shifts of different departments. Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc. Builds, stocks, and maintains displays and fixtures. Assists with inventory control; loads, unloads, and moves product. Slices, packages, labels, rotates, merchandises, culls, and prices product. Gains knowledge of multiple departments; applies understanding of processes/policies. Complies with store and department SOPs, policies, and applicable laws.

Food Safety / Sanitation

Ensures compliance with departmental/store SOPs for food safety and sanitation. Properly operates and maintains all equipment. Cleans/sanitizes sales floor, display cases, prep areas, and equipment.

What is your background?

• Minimum age 18 (mandatory)
• High school diploma, or equivalent
• 6+ months of experience in H-E-B store operations
• Completion of company orientation and safety training

Do you have what it takes to be a fit as an H-E-B cross-functional representative?

• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal/written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously

Can you...

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with customers, staying attentive to their needs
• Work flexible schedules to accommodate differing department shifts

Based on your department, you may also need to:

• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs in bakery
• Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs in dairy
• Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs in frozen
• Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs in grocery
• Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs in market
• Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs in cosmetics
• Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs in drugstore
• Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs in general merchandise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs in floral
• Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs in gas station
• Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs in produce
• Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs in seafood
• Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs in service
• Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs in shelf edge

* While there may be exceptions, the measurements noted are generally defined as--constantly: 5.5+ hours per 8-hour day; frequently: 2.5 - 5.5 hours per 8-hour day; occasionally: 0 - 2.5 hours per 8-hour day ** It is partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another partner or a manager. 07-2020