Service Associate - Front Desk

Service Associate - Front Desk

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care.

Position Overview

Reporting to the Director or designate, the successful candidate is expected to: provide customer service to clients in person and over the phone, provide a positive, friendly and welcoming environment for members and visitors, sell memberships and various other services and products, collect fees for products and services, perform opening and/or closing duties as per schedules shifts, schedule various appointments for clients, give informative tours of the facility, and facilitate room set-ups.

Experience

• Experience working with membership computer software preferred; basic computer skills, essential.
• Previous experience answering phones and responding to customer inquiries in a reception desk setting preferred; experience answering phones in a customer service setting is essential.
• Minimum 1-year experience in a sales-based customer service setting preferred.
• Leadership experience would be an asset.

Education (Degree/Diploma/Certificate)

• Grade 11, required.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Strong communications skills, with a good command of the English language.
• Ability to multi-task in a fast-paced environment.
• Flexibility and independence in assessing situations and making effective decisions.
• Ability to deal effectively with conflict is essential.
• A friendly and outgoing personality that supports a customer service setting.
• Provide a positive, friendly, and welcoming environment for members and visitors.

Physical Requirements

• Position includes standing for lengthy periods of time, lifting/moving tables and stacks of chairs, approximately 35 lbs.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.