Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to patients/residents/clients. This position is responsible to lead and ensure delivery of safe, effective and efficient health services. Inspires and leads health services staff across the organization to embrace and adopt integrated, patient/resident/client-centered care pathways and service delivery models. Accountable to provide service-delivery focused operational management in a fiscally responsible manner, partnering closely with leadership, internal and external stakeholders to support patients/residents/clients in accessing multiculturally respectful health services. Monitors and evaluates key performance indicators and collaborates with stakeholders to ensure safe, effective and appropriate patient/resident/client care through the clinical quality framework and patient/resident/client care lens that will shape an environment for clinical and service excellence.
Incumbent will be responsible for the Rural and Northern Telehealth Service (RNTS) and the Provincial Crisis Response and Consultation Service. The RNTS is a Jordan's Principle specialized service provider that provides services to children/youth between ages five (5) and seventeen (17) living in First Nations communities and are experiencing emotional, behavioral, or psychiatric difficulties. The incumbent will have the exciting opportunity to be on the ground floor of the newly developed Provincial Child and Youth Consultation and Crisis Response Service, a new service initiative. This service provides timely consultation to service providers who deliver treatment resources to the child and youth population suffering with mental and emotional health challenges; and direct timely intervention to children and youth to support stabilization. The ideal incumbent will have knowledge and understanding of First Nations communities Nations cultures, government structures and the impact of colonization on service provision. Some travel is required, including periodic travel to First Nations communities.
Demonstrated leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.
Knowledge of: Relevant professional regulatory requirements including standards and scope of practice for direct reports. Relevant legislated acts including but not limited to Personal Health Information Act, Protection of Persons in Care Act, Mental Health Act, Workplace Hazardous Material Information System (WHMIS), Principles of Routine Practices (Universal Precautions). Relevant Collective Agreements. Working with individuals from diverse cultural, social and ethnic backgrounds. Regional/site/unit policies, procedures, protocols and guidelines relating to: clinical care, administrative, financial, and human resource management.
Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg (25 lbs.). Incumbent demonstrates ability to prioritize work, deal with interruptions, re-prioritize as required and ensure dedicated/focused time for strategic planning. Travel to other health care facilities within the SDO may be required. A valid Class 5 Manitoba driver's license and access to a personal motor vehicle are required.