Client Safety Navigator - 815 Residential Services

Safety Navigator

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Health RIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

The Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete frequent client safety checks and room checks, and help maintain overall safety of the program. The Safety Navigator will work with program leadership and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, medical and mental health emergencies, programmatic interruptions, and other situations.

Key Responsibilities

• Stationed throughout the facility to monitor entrances and exits, community areas, and residential floors to ensure client and facility safety.
• Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
• Welcomes visitors, checks visitors' credentials, ensures visitors sign in and escorts them to the supervisor on duty. Conducts "house runs" to verify if clients' rooms are in order and if client chores have been completed and reports this information to the team in writing.
• Performs and documents hourly safety checks to ensure all clients are safe and accounted for. Documents client updates and facility needs in the facility log daily.

Safety Responsibilities

• Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non-confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Carries Narcan on person at all times while on duty, utilizes nasal Narcan to reverse drug overdose when needed.
• Performs CPR and First Aid as needed.
• Makes regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Conducts and documents frequent safety checks throughout the shift to observe the location and ensure the safety and well-being of each client in the program.
• Ensures a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment.

Administrative and Documentation Responsibilities

Maintain client sign in/out log, visitors sign in/out logs. Document incident reports as needed.

Education and knowledge, skills and abilities qualifications:

HS Diploma or GED required. Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred. Knowledge of San Francisco community behavioral health and public health systems. At least 2-4 years of 'lived experience' with the community behavioral health system and/or criminal justice system. Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning. Proven ability to build strong relationships with colleagues, community organizations, and the broader community. Understanding of social determinants of health and importance of whole person care. Proficient in MS Word, Excel, PowerPoint, and Internet applications. Willingness to work with clients in the community. Experience counseling or teaching adults and/or facilitating workshops.

Must be willing to complete a background check and livescan. We will consider for employment qualified applicants with arrest and conviction records.