Client Safety Navigator - 815 Residential Services

Job Title: Client Safety Navigator

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Health RIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

Job Summary

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The 815 Residential Dual Diagnosis program fully integrates substance use disorder and mental health services; beyond merely providing both services under the same roof or cross-training staff, it adopts a model of providing effective services to the targeted needs of individuals with co-occurring disorders. The program treats both problem types as primary and assists participants to recognize key reciprocal factors such as self-medicating strategies; physiological and psychological changes associated with long-term substance use; and the impact of street drugs on mental health symptoms. Services include individual, group and family therapy, trauma informed care, case management, family reunification, treatment planning, individual and group drug and alcohol counseling, re-entry and aftercare, linkage to medical services (including HIV testing and treatment) and medication-assisted treatments (MAT) (ie: Suboxone).

The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues. This position ensures that the building space is safe and secure. The Client Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete house runs and room checks and help maintain overall safety of the program. The Client Safety Navigator will work with program leadership and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations.

Key Responsibilities

Client Services:

• Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
• Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
• Welcome visitors, check visitors' credentials, ensure visitors sign in and escort them to the supervisor on duty.

Safety Responsibilities:

• Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Always carries Narcan on person while on duty, utilizes nasal Narcan to reverse drug overdose when needed.

Administrative and Documentation Responsibilities:

• Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed.

And perform other duties as assigned.

Qualifications

Education, Certification, and Experience

• High School Diploma or GED.
• At least 2-4 years of 'lived experience' with the community behavioral health system and/or criminal justice system preferred.

Knowledge and Skills

• Ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.
• Knowledge of San Francisco community behavioral health and public health systems preferred.
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.

Must complete background check and livescan clearance. We will consider for employment qualified applicants with arrest and conviction records.