Senior Support Representative (Est)

✨ About The Role

- The Senior Support Representative will provide exceptional product support primarily through email communication.
	- Responsibilities include troubleshooting bugs, documenting feature requests, and analyzing customer data to enhance user experience.
	- The role involves assisting customers in getting started with the product and occasionally providing support via phone.
	- The company emphasizes a customer-first approach, avoiding quotas and unnecessary processes to focus on quality support.
	- The position requires working Monday to Friday from 10 am to 6 pm EST, fully remote with U.S. work authorization.
                            

⚡ Requirements

- The ideal candidate has 5-8 years of experience in customer-facing roles, particularly in a software as a service environment.
	- A strong understanding of healthcare technology is preferred, which would enhance their ability to support customers effectively.
	- The candidate should possess excellent writing skills, capable of simplifying complex topics for better customer understanding.
	- They should be organized and self-directed, thriving in an independent work environment without needing much oversight.
	- A problem-solver mindset is essential, with a willingness to learn and grow from challenges encountered in customer support.
	- Familiarity with tools such as Help Scout, Stripe, Sendgrid, Mixpanel, Shortcut, and Sumo Logic is beneficial for this role.
                            

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Senior Support Representative (Est) - Remote Eligible

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✨ About The Role

⚡ Requirements

Senior Support Representative (Est) - Remote Eligible

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