Senior Support Representative (Pst)

✨ About The Role

- The Senior Support Representative will provide exceptional product support primarily through email communication.
	- Responsibilities include troubleshooting bugs, documenting feature requests, and analyzing customer data.
	- The role involves assisting customers in getting started with the product and occasionally providing support via phone.
	- The company emphasizes a customer-first approach, avoiding quotas and unnecessary processes.
	- The position is full-time, remote, and requires U.S. work authorization, with working hours from 10am to 6pm PST.
                            

⚡ Requirements

- The ideal candidate has 5-8 years of experience in customer-facing roles, particularly in a software as a service environment.
	- A strong understanding of healthcare technology and a passion for improving customer support is essential.
	- The candidate should possess excellent writing skills, capable of simplifying complex topics for customers.
	- Being organized and self-directed is crucial, as the role requires independent work without much oversight.
	- The successful applicant will be a proactive problem-solver who is eager to learn and grow in their role.
	- Familiarity with tools such as Help Scout, Stripe, and Mixpanel is preferred, indicating a technical proficiency.
                            

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Senior Support Representative (Pst) - Remote Eligible

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✨ About The Role

⚡ Requirements

Senior Support Representative (Pst) - Remote Eligible

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