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Lead Cashier - PFS

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

Job Role Summary

The Lead Cashier - PFS ensures proper accountability of daily receipts and cash for accurate balancing and reconciliation by making deposits, recording of all financial transactions received at the Myers Cashier office, and end-of-day vault balancing.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi values of Professionalism, Respect, Innovation, Development and Excellence
• Ensures accountability of funds at all times by balancing the 'Vault Balance Sheet' with the previous day's transactions and performing various audits and checks of cashier's deposit and funds
• Balances personal drawer daily at end of shift, balances contents of vault/safe and change drawers daily as dual control audit, participates in monthly unscheduled audit of Cashier's Office as directed by Supervisor, Manager, or Director
• Ensures proper accountability of daily receipts and cash for accurate balancing and reconciliation by making deposits, recording of all financial transactions received at the Cashier's office, and end-of-day vault balancing
• Ensures the security of funds kept in the Cashier's Office by keeping monies and financial records recorded, locked, and secure from unauthorized access, including verifying office has been secured after hours.
• Supports and assists cashiers in daily operations by ensuring that all transactions between the individual cashier and the team lead cashier are balanced
• Develops a competent and efficient cashier by supervising and training on the proper procedures for handling cash transactions, and on the Cashier's Office general operating policies and procedures
• Promotes a positive image of the Cashier's Office when handling customer/client problems by treating each individual with respect and resolving their concerns/complaints in a timely professional manner; maintains a professional work environment
• Maintains professional competency through self-directed reading, developing contacts with colleagues, attending development courses, and attending training courses required by Patient Financial Services
• Processes, receives, and prepares deposits going to multiple bank locations daily
• Develops productivity and quality measurements for the Cashier's Office
• Performs a variety of clerical, financial, and patient accounting services necessary to maintain efficient flow of operations in the clinic/hospital/office setting
• Processes and properly receipts payments from patients and guarantors, as well as non-patient items such as miscellaneous revenue, grant funds, petty cash reimbursements/replenishments and general fund payments
• Ensures accurate and timely processing of deposits en route to bank
• Prepares and maintains log of outgoing deposits, ensuring deposit log is signed out by the armored courier prior to their removal from the Cashier's office
• Orders Currency and Coin shipments for hospital, ensuring availability of change on hand for internal customers and timely and accurate depositing of offsetting credits to orders received; notifies supervisor immediately when encountering variances
• Collects reporting data, audit, and assists in balancing of Pharmacy deposit items as reported by armored courier service (i.e. SafePoint)
• Maintains proper security of cash, negotiable items, and PHI
• Utilizes reports to gather and compile information for the preparation of daily, weekly, or monthly reporting of financial data
• Assists customers with all requests, directing them to appropriate locations within the hospital
• Researches account information within the various patient accounting systems
• Responsible for the development, maintenance, and updating of spreadsheets
• Contributes to the overall success of the Cashier's Office by performing all other essential duties and responsibilities as assigned

Job Requirements

• High School Diploma or GED, with post-secondary education courses or certification in Business, Computers, or Office Management
• Associate's Degree preferred
• Minimum of one year of experience in business office, office management or health information management required
• Minimum of 2 years' experience in a banking preferred
• Minimum of 1 year experience in the area of team leading or supervising
• Must be proficient in 10 key and capable of typing a minimum of 40 wpm

Knowledge, Skills & Abilities

• Positive demeanor, excellent customer service skills, and good verbal/written communication skills with the ability to use age appropriate communications
• Professional appearance and approach
• Detail oriented with strong mathematical and analytical skills for problem solving
• Ability to learn and use with proficiency any additional operating systems as needed for completion of job duties
• Skills in:
  • multi-tasking between multiple systems
  • data management
  • various patient accounting systems
  • Microsoft Office products (Word and Excel required)