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Parking Services Team Lead

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Parking Services Attendant Team Leader welcomes and assists guests upon arrival and departure. The attendant oversees the flow of traffic at the main entrance and garage entrance of the hospital. This position also maintains the parking garage and surface lots. The Parking Services Attendant proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; and models Eskenazi Health's values of Professionalism, Respect, Innovation, Development and Excellence.

Essential Functions and Responsibilities

• Provide a professional, welcoming, safe and secure arrival and departure for patients and visitors
• Assist guests with parking Kiosks
• Aid guests by opening doors and assisting in or out of wheelchairs and aiding with other DME
• Direct traffic in the parking areas to ensure a non-congested, safe, and smooth flow
• Answer guest's questions regarding local attractions, directions, or other available services
• Maintains the entrances by ensuring all trash, linin, and debris is removed
• Maintains appropriate number of wheelchairs for the entrances making sure they are available for patients
• Exercises independent judgment in critical, emergency situations
• Assists patients with finding their vehicle if lost
• Aid with wayfinding and directions
• Staffs the parking office and assist new hires and specialty parking permits
• Assist supervisors with gate and intercom assessment and repair
• Maintains appropriate logs/records
• Create schedules for the week and ensure proper coverage
• Maintain the parking desk receiving discharged patients, processing payments for parking fees, and issuing specialty parking clings
• Check all gates prior to 0800 reporting any issues to the supervisor
• Set up cones for special events or closures
• Set up front and back areas for parking attendants to perform their job
• Replace tickets in kiosks and maintain pay kiosks
• Oversee specialty parking for VIPs

Job Requirements

• High school diploma or equivalent
• One year of experience in in leadership role.
• Valid Indiana driver's license that meets Eskenazi Health driving standards preferred
• Completion of CPR certification within 1 months of employment
• EVOC certification within 6 months of hire as made available by IEMS

Knowledge, Skills & Abilities

• Excellent judgment and ability to prioritized and handle multiple requests calmly and effectively
• Basic English reading and writing skills; bilingual is desired but not required
• Knowledge of hospital layout and procedures; some knowledge of equipment handling
• Good reasoning ability
• Knowledge of hospital policies and procedures
• Promptness, empathy and genuine interest as perceived by patients, co-workers and staff
• Ability to assess patient needs
• Must be able to follow written/verbal instructions
• Flexible to changing work priorities/schedules