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Care Coordinator Assistant - Senior Care

The Aging Brain Care Program (ABC) Care Coordinator Assistant interacts directly with patients and assists the interdisciplinary care team in implementing care protocols.

Essential Functions and Responsibilities:

• Customer Service: Delivers courteous, sincere, and sensitive customer service
• Models Eskenazi Health Values
• Timely in responding to patient/family and other team member needs and requests
• Explains actions reasonably and clearly to patients and caregivers
• Displays positive beliefs and feelings regarding older adults
• Displays level of comfort with older adults, caregivers and home visits

• Technology: Independently manages data entry into the electronic medical record as well as documents appropriate information as required
• Acquires and maintains competence in use of program hardware and software applications
• Regularly utilizes technology as part of care delivery

• Teamwork and Communication: Interacts regularly with all members of the care team to assure care coordination.
• Communicates effectively with cognitively impaired patients
• Remains composed and effective when faced with unexpected and uncomfortable situations
• Participates in team care coordination/case conferences for assigned patient panel

• Care Delivery: Conducts the patient/caregiver clinical and psychosocial needs assessment in patient homes, clinics and other settings
• Independently delivers care protocols in accordance with patient's brain care plan and departmental standard operating procedures
• Assists the care team in monitoring medication adherence
• Completes accurate, timely, comprehensive documentation
• Schedules patient and caregiver visits in accordance with patient's brain care plan and departmental standard operating procedures
• Provides community resource referrals, patient advocacy, support, outreach and follow-up
• Provides education, training, and coaching to introduce or improve coping skills of patients and caregivers

• Population Health Management Participates in regular care coordination meetings/case conferences
• Summarizes each patients' clinical and psychosocial needs for team discussion
• Demonstrates judgment and critical thinking skills in identifying patient's needs and escalating to the care team as required by departmental protocols

Job Requirements:

• Associates Degree. 2 years of related experience will be accepted in lieu of a degree.
• Experience working with older adults preferred
• Prior experience in a healthcare environment preferred

Knowledge, Skills & Abilities TBD