The Security Dispatcher receives incoming calls and messages regarding security or related issues, and promptly relays information to appropriate security staff members.
• Receives incoming calls and messages regarding security or related issues • Promptly relays information to appropriate security staff members • Monitors various surveillance devices and reports malfunctions to Security I.T. • Answers telephones/radios, relays messages to staff • Communicates with staff, visitors, and patients via an intercom system with professionalism and tact • Maintains appropriate logs/records of all incoming/outgoing radio traffic, telephone calls, all incidents by case number, and locations of security staff • Completes written reports regarding security transactions/activities and safety conditions • Communicates with Indiana University Police and City Police Department to request assistance as necessary • Reports unusual conditions or malfunctions to appropriate supervisory personnel • Communicates with floor officers to give direction and information • Constantly observes and remains alert in preparation for calls about security problems • Maintains age specific and job specific competencies as described according to department/area/unit specific competencies
• High school diploma or equivalent (GED) • Six months of dispatcher or call center experience strongly preferred • New hires after June 1, 2021 must complete the Eskenazi Health Communication Training Officer (CTO) Program within 122 days of hire date.