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Medical Assistant

The Medical Assistant I provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric).

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable populations of Marion County. Models Eskenazi values
• Maintains a safe patient/clinic environment; practice is in compliance with Eskenazi's safety standards
• Demonstrates good communication skills using appropriate medical terminology
• Exhibits legal and ethical professional conduct, follows organizational/site-specific protocols/processes
• Provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric)
• Integrates cultural/population specific diversity needs into patient care as well as integrating physiological, psychological and cultural needs
• Measures and records vital signs, heights, weights, other parameters including pain assessment
• Interviews patient and records history, chief complaint, other findings
• Calls prescriptions (except Schedule II medications) to pharmacy for the provider per written orders
• Prepares patients for examinations and performs routine screening tests including EKGs
• Assists provider with exams and minor office procedures
• Collects and processes lab specimens including phlebotomy
• Monitors follow-up of tests and lab studies done and notifies provider
• Performs point-of-care testing, including pertinent quality control testing, documenting results
• Prepares and administers medications (with exceptions per organizational or site-specific guidelines) with provider written order
• Demonstrates competence/accountability in the administration of medications, treatments, performing tests
• Changes/applies dressings, removes sutures, other minor procedures
• Performs CPR when needed
• Accurately, legibly, legally documents findings, services provided (including medication administration), education/instructions given, completes other required documentation
• Cleans rooms after each patient exam
• Answers phones/makes phone calls as needed/directed
• Helps maintain clinic flow
• Operates standard office equipment
• Schedules appointments
• Maintains supplies and equipment (stocking/ordering) including routine stocking of exam rooms
• Alters activities/behaviors to provide population-specific and age-specific care
• Maintains required certifications (organizationally and as required by site)
• Assists with the orientation of other staff members including Medical Assistant Externs
• Must sit together with Clinical Team

Job Requirements

• Graduation from an education program for the medical assistant
• CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)
• Current TB Education certification is preferred

Knowledge, Skills & Abilities

• Ability to assess age-specific and population-specific needs of patients
• Knowledge of various standard lab and medical procedures
• Basic knowledge of medical terminology
• Knowledge of ICD-9/CPT coding
• Knowledge of health care insurance
• Basic computer skills
• Basic mathematic skills
• Ability to recognize emergent situations and act appropriately
• Ability to understand and carry out written orders
• Ability to stand/walk for extensive periods of time
• Exhibit hand-eye coordination and manual dexterity when working with patients and/or equipment
• Ability to appropriately interact with patients from all economic, educational, social, cultural, ethnic backgrounds
• Ability to work in an environment with exposure to potentially dangerous/infectious materials and situations