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Solutions Analyst - EPIC Analyst (Ambulatory)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

The Solutions Analyst II is responsible for developing software functionality to build efficiencies, integrate systems, solve business problems and/or predict and prevent system failures. This position will demonstrate knowledge about Eskenazi Health's policies, procedures and business operations and coordinates all issues that arise during the project for the application area. The Solutions Analyst II will ensure the development of healthy working relationships with operational counterparts. This position supports the Solutions analysts III and IV's effort to deliver custom solutions which meet detailed specifications intended to satisfy the documented business needs, as well as understand and support development processes and procedures, which are established to explicitly drive business process.

Essential Functions and Responsibilities:

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of P.R.I.D.E. (Professionalism, Respect, Innovation, Development and Excellence)
• Acts as a primary contact for an application; coordinates issues that arise in the application area with minimal guidance from senior team analysts.
• Demonstrates understanding of, and is instrumental in, the choices involved in application configuration
• Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EHR software. Develops and documents internal procedures as appropriate.
• Develops and documents project team procedures for implementing system changes and other tasks.
• Troubleshoots problems and questions from end users with minimal assistance from senior team analysts
• Assists external EHR staff to better understand Eskenazi Health's operational needs, validates workflows, builds and configures content based on system structure.
• Performs analysis of EHR content and negotiation of any user requested modifications; completes modification/build of content based on operational decisions with minimal assistance from senior team analysts
• Populates databases for which they are the owner documenting decisions and system build.
• Prepares details of specifications as needed
• Willing to be taught, coached and/or mentored and to be a mentor to Solutions analyst I

Job Requirements:

• Post-secondary certificate or college degree in healthcare, IS related fields or equivalent experience
• Previous EMR experience preferred
• Operational and project management experience helpful
• Current Epic and NVT certifications or equivalent certifications
• Demonstrates understanding of Eskenazi Health and the user community in the assigned area
• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan
• Demonstrates strong communication and interpersonal skills and effectively communicates with project leadership and subject matter experts
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
• Demonstrates strong organizational skills
• Demonstrates knowledge and skill with software and promotes continued learning
• Actively promotes software within Eskenazi Health
• Serves as a resource for the application with IS team members

Knowledge, Skills & Abilities:

• Strong interpersonal skills and a customer service mind-set. Strong ability to communicate and exchange information. Willingness to work as part of a team in a dynamic and complex environment. Ability to work with a variety of people with varying degrees of technical and/or clinical knowledge.
• Post-secondary certificate or college degree in healthcare, IS related fields or equivalent experience
• Previous EMR experience preferred
• Operational and project management experience helpful
• Current Epic and NVT certifications or equivalent proficiencies
• Demonstrates understanding of Eskenazi Health and the user community in the assigned area
• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan
• Demonstrates strong communication and interpersonal skills and effectively communicates with project leadership and subject matter experts
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
• Demonstrates strong organizational skills
• Demonstrates knowledge and skill with software and promotes continued learning
• Actively promotes software within Eskenazi Health
• Serves as a resource for the application with IS team members