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Security Dispatcher

The Security Dispatcher receives incoming calls and messages regarding security or related issues, and promptly relays information to appropriate security staff members.

• Receives incoming calls and messages regarding security or related issues

• Promptly relays information to appropriate security staff members

• Monitors various surveillance devices and reports malfunctions to Security I.T.

• Answers telephones/radios, relays messages to staff

• Communicates with staff, visitors, and patients via an intercom system with professionalism and tact

• Maintains appropriate logs/records of all incoming/outgoing radio traffic, telephone calls, all incidents by case number, and locations of security staff

• Completes written reports regarding security transactions/activities and safety conditions

• Communicates with Indiana University Police and City Police Department to request assistance as necessary

• Reports unusual conditions or malfunctions to appropriate supervisory personnel

• Communicates with floor officers to give direction and information

• Constantly observes and remains alert in preparation for calls about security problems

• Maintains age specific and job specific competencies as described according to department/area/unit specific competencies

• High school diploma or equivalent (GED)

• Six months of dispatcher or call center experience strongly preferred

• New hires after June 1, 2021 must complete the Eskenazi Health Communication Training Officer (CTO) Program within 122 days of hire date.