Patient Service Rep I - Internal Medicine

Patient Service Representative I

The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

Primary Responsibilities

1. Responds to customer's needs in a timely and professional manner.
2. Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
3. Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
4. Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
5. Obtains required signatures on consents and distribute patient information and compliance literature.
6. Verifies patient's insurance eligibility utilizing assigned tools, updates information in patient's account as needed.
7. Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
8. Collects all current and past-due patient responsibility balances prior to services being rendered.
9. Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
10. Prepares the next day's work for all scheduled patients.

Work Experience

Minimum Qualifications

• Education: High School Diploma or equivalent.
• Work Experience: One (1) year of customer service experience.
• Licensure: None
• Certification: None
• Skills/Knowledge/Abilities:
• Proficient in Microsoft Office 365 Applications – Outlook, Teams, Word, Excel, etc.
• Organizational and communication skills.
• Excellent customer service skills.

Preferred Qualifications

• Work Experience: Prior experience in the Healthcare setting.
• Certification: American Heart Association (AHA) HeartSaver CPR AED Course.
• Skills/Knowledge/Abilities: General knowledge of Healthcare terminology and abbreviations.

Physical Requirements

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule: Full-Time