Manager Of Application Support - Willow Pharmacy - Epic

Manager, Application Support

The Manager, Application Support provides day to day management to a staff of analysts responsible for providing high quality system services to the IDN, ensuring a maximum return on information technology investments and superior customer service to our patients, members, associates, and medical staff.

Responsibilities include:

• Responsible for day-to-day operations and tracking of all work assigned across team members that they manage
• Lead client facing discussions to understand business direction and produce proactive plan to produce results in a highly dynamic and formative environment
• Proactively works with other IT leaders to ensure projects, issues and ideas are addressed effectively and to continue to provide a positive working environment across the department
• Provide performance coaching to assigned associates by defining responsibilities and expectations, setting individual goals and objectives, giving performance feedback, recognizing contributions, and encouraging training and development
• Supports department Director and/or Vice President and IT executive leadership by providing timely proactive updates and by attending meetings with stakeholders and vendors
• Works with their team and other departments in identifying the nature and impact of problems/issues as well as providing timely communication for any escalated problems or issues that will impact the IDN
• Identifies opportunities for budgetary and application improvement that would enhance the needs of the customers and provide a positive impact to those we serve
• Is responsible for planning capital and operational budgets, monitor and track budget throughout the year, adjust expenditures as necessary, and work within approved annual budget
• Exhibit ability and willingness to learn and apply new skills, keep abreast of current technology developments, work with minimal supervision, understand how team responsibilities relate to other areas and to use team resources effectively

Leadership responsibilities include:

• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team's and organization's goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
• Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.

Minimum qualifications:

• Education: Bachelor's degree in Health Information Systems, Business Administration, or Computer Information.
• Work Experience:

• Five (5) years of experience leading technology teams.
• Five (5) years working with all aspects of the System Development Life Cycle (SDLC).

Preferred qualifications:

• Advanced knowledge of healthcare processes to include state, federal and regulatory requirements.
• Seven years of experience managing Applications Support Teams.
• Five years working with all aspects of the System Development Life Cycle (SDLC).

Physical requirements:

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

About Health First:

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule: Full-Time

Paygrade: 46