Sr Infrastructure Service Delivery Analyst

Job Summary

This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Handling the use of analytics to improve service, availability, and customer interactions. Handling incident resolution and issues escalated by vendors. Transitioning knowledge from design/build teams. Handling operational vendor performance management.

Required job qualifications: * Bachelor degree and 4 years in Information Technology OR technical certification and/or college courses and 6 year Information Technology experience OR 8 years Information Technology experience. * Knowledge of ITIL v3 framework * Knowledge of ITSM systems * Knowledge of all infrastructure technologies, including monitoring and event management technologies * Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld) * Experience with compute, DBMS, storage, middleware, including server, OS, virtualization, and container technologies * Experience with network, voice, call center and network (data and voice) technologies * Supplier management * Infrastructure domain knowledge * Continuous improvement * Incident management * Knowledge of required technologies (incl 3rd party solutions) * Problem Management / RCA * Customer service oriented * Adaptability and ability to introduce / manage change * Drive conflict management in high pressure situations * Performance / metrics-driven decision making.

Preferred job qualifications: * Bachelor degree in relevant field (IT, Engineering) or equivalent career experience * Oral/written communication skills

Base pay range: $82,700.00 - $149,300.00. Exact compensation may vary based on skills, experience, and location.

HCSC employment statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.