Senior Manager Infrastructure Service Delivery

Job Summary

This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Driving the use of analytics to improve service, availability, and customer interactions; driving incident resolution and issues escalated by vendors. Transitioning knowledge from design/build teams; driving operational vendor performance management.

Required Job Qualifications:

• Bachelor's degree and 7 years' Information Technology experience OR 11 years' Information Technology experience.
• 3 years in IT Infrastructure and Operations management and/or leadership.
• Experience in ITIL v3 framework.
• Experience in ITSM systems.
• Customer service oriented.
• Adaptability and ability to introduce/manage change.
• Drive conflict management in high pressure situations.
• Performance/metrics-driven decision making.
• Problem solving/analytical thinking.
• Experience in supplier management.
• Decision making and negotiation.
• Employee development.
• Incident management.
• Problem Management / RCA.

Preferred Job Qualifications:

• Bachelor degree in Information Technology or Engineering.
• Continuous improvement.
• Knowledge of required technologies (including 3rd party solutions).

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $110,000.00 - $198,600.00. Exact compensation may vary based on skills, experience, and location.