Computer Support Specialist - Admin

Computer Support Specialists

Health Advocates Network is currently seeking Computer Support Specialists to work at a facility in Albany, NY. These are registry positions with our company. Pay Rate: $18 / hour

Shift details:

1. 8 hrs - 8 AM to 5 PM

Knowledge, Skills, & Abilities:

• Experience with ServiceNow or other ticket or case management software is a plus
• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multi-task and set priorities
• MS SharePoint knowledge is desirable
• Ability to write non-technical correspondence, communicate in writing
• Ability to run SQL scripts or queries is a plus

Preferred Level of Education: High School graduate with some college; computer science related degree is preferred.

Basic Duties (training is provided on-site):

• 1st Level Support for Help Desk and Security Incidents
• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users
• Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports
• If required, route issues and requests to appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings

Benefits:

• Medical
• Dental
• Vision
• Term Life
• Short-Term Disability Coverage
• 401K

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call (800) 928-5561 and ask to speak with Tracy (Monday-Friday 8:30 AM-5:00 PM PST).