Sales Ops Manager - Remote Eligible

Sales Operations Manager

HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure and availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.

The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.

About the Role

The Sales Operations Manager will own and optimize the sales systems, processes, and forecast frameworks that enable predictable revenue growth. This role is central to managing our HubSpot / Pipedrive CRM architecture, ensuring pipeline health, building forecasting and billing views, and driving automation and reporting for Sales, Customer Success, and Finance. The ideal candidate will combine hands-on HubSpot/Pipedrive expertise with strategic process thinking to deliver operational excellence across the organization.

Key Responsibilities

CRM & Systems Management

Administer and optimize the CRM (HubSpot/Pipedrive) to support multiple sales workflows.

Ensure data accuracy, governance, and system integrity across all customer and deal records.

Manage sales tech stack integrations and evaluate new tools for efficiency and ROI.

Design and lead activities such as migration of CRMs, building automations to deliver operational efficiency.

Forecasting & Pipeline Management

Partner with sales leadership to build and maintain accurate sales forecasts.

Monitor pipeline health, track key metrics, and provide actionable insights.

Administer / Manage Renewals including contract renewals

Establish processes to improve forecast reliability and deal stage consistency.

Process Improvement & Enablement

Design, document, and implement scalable, standardized sales processes aligned with best practices.

Provide training and enablement materials for new systems, workflows, and processes, drive adoption.

Analytics & Reporting

Develop/maintain dashboards and reports to track performance, measure/monitor revenue forecast, and productivity.

Deliver regular insights to leadership on pipeline health, trends, sales activity, and performance KPIs.

Identify opportunities for efficiency through data-driven analysis.

Cross-Functional Collaboration

Work closely with multiple teams (Finance, Marketing, Customer Success, Inside Sales, Sales, and Product teams) to align on reporting and revenue goals.

Support leadership in strategic planning, territory design, and quota setting.

Act as the operational backbone, ensuring seamless communication between GTM teams.

Requirements

3–6 years of experience in Sales Operations / Revenue Operations (B2B SaaS preferred).

Strong expertise in CRM administration (HubSpot, Pipedrive, or equivalent).

Proven ability to manage forecasting, reporting, and sales analytics.

Excellent problem-solving, communication, and stakeholder management skills.

Advanced proficiency in spreadsheets (Excel/Google Sheets).

A go-getter who is willing to learn and implement.

Knowledge Requirements on Tools (Preferred)

HubSpot, Pipedrive (Having migration to one or the other is an added advantage).

ZoomInfo, Apollo, SalesIntel, LinkedIn Sales Navigator, Mailchimp

Google Sheets / Excel

Google Docs / MS Word

Power BI knowledge will be an added advantage.